Shipping Policy

Shipping Policy – Seréna

📦 Where We Ship

We currently offer shipping within the United Kingdom only. Orders placed from outside the UK will not be processed.

🚚 Shipping Times

All orders are processed and dispatched within 1–2 business days.
Estimated delivery time: 5–10 business days from dispatch.
Please note that during peak seasons or sales, shipping may take slightly longer.

🔍 Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking link. You can use this link to monitor the status and location of your package at any time.

🛠️ Carriers

We work with various trusted UK delivery partners to ensure your order arrives safely and on time. Carrier selection depends on your location and availability.

📫 Missed Deliveries

If you're not home during delivery, the courier may attempt a second delivery or leave a pickup notice. Please follow the instructions from your local courier service.

❗Important Information

• Please ensure that your shipping address is correct when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.

• Seréna is not liable for any delays caused by the shipping carrier.

• Shipping fees are non-refundable, even if a package is returned.